Frequently Asked Questions
How long does it take to process my order?
Orders are typically processed within 2–5 business days before shipping. You will receive a confirmation email when your order has shipped.
Where can I apply my decal?
Our decals work great on many smooth surfaces, such as:
Cars and trucks
Boats
Coolers
Laptops
Windows
Tumblers
For best results, apply decals to a clean, dry, smooth surface. Please see the Decal Application Page for detailed instructions.
Do you offer custom decals or shirts?
Yes! We can create custom decals and apparel designs. If you have an idea in mind, please contact us through the website, and we’ll be happy to help.
Can you do Boat Numbers the same day they are ordered?
Custom standard boat numbers can usually be completed the same day they are ordered. Please call or text us, and we will be happy to help.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. At checkout, you will have the option to choose your preferred payment method.
How long does shipping take?
Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days, and delivery can take anywhere from 3-10 business days. You will receive a tracking number when available once your order has been shipped.
Do you offer local pickup in Lake Havasu City?
If you are located in Lake Havasu City, please get in touch with us before ordering to see if local pickup is available. Most items can be picked up at Our Shabby Shack on McCulloch in downtown Lake Havasu City, AZ.
Do you offer international shipping?
Please contact us via email regarding shipping outside of the U.S.
What is your return policy?
We want you to love your purchase from Havasu Vibes!
Decals
All decal sales are final and non-refundable unless the item arrives damaged or defective.
If your decal arrives damaged, please contact us within 7 days of delivery with a photo of the item. We will send a replacement decal or issue a refund.
Apparel
Apparel items may be returned within 14 days of delivery if they are unworn, unwashed, and in original condition.
Customers are responsible for return shipping costs.
Once the item is received and inspected, we will issue a refund or send a replacement, depending on your preference.
Damaged, Incorrect, or Lost Items
If your order arrives damaged, incorrect, or is lost during shipping, please contact us within 7 days. We will provide a replacement or full refund at no additional cost.
Custom Items
Custom or personalized items are non-refundable unless they arrive damaged or incorrect.
Questions
If you have any issues with your order, please contact us through the website contact form with your order number and details.
Are your decals weatherproof?
Yes! Our decals are made with high-quality outdoor vinyl designed to withstand sun, rain, and normal weather conditions.